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Terms and
Conditions
The word (you) applies
to the customer
The law of England shall apply to this Agreement irrespective of the place
of delivery. Please find our Terms of Business below, which clearly set
out what we will and will not do when we supply our products to you.
Currency
All prices are in GBP (British Pounds). Prices
All prices stated on our website are the prices you will pay. Delivery
costs are automatically added to your shopping basket. Customer
service
All the items will
be carefully labeled. If you have any questions, please do not hesitate
to phone on or e-mail to info@browfarmwheatproducts.co.uk
and we will ensure that you receive a prompt and courteous reply.
Placing your order
All orders are offers to buy, which will not be accepted until we have
taken payment for said order.
You can place your order in several ways. Through our online SSL secure
ordering system, e-mail or post. We cannot be responsible for delays or
losses caused by failures of any of the above methods. We confirm all
orders back to you.Size's
Each page on our site shows standard sizes and the dimensions. But we
reserve the right to change the size, weight and shape of any of the products
on sale for safety or other reasons.
The delivery prices shown in the basket are for mainland UK only. We are sorry but this does not include islands or the highlands of Scotland. You can place your order online for delivery anywhere. This includes overseas and we'll get back to you if there is an added cost to the final UK price that the site gives you.
We will normally ship
orders out within 3 to 5 working days of taking payment for them. Special
orders, custom items, out of stock items may take longer. At busy periods
we reserve the right to extend the dispatch period. We will always give
an estimated dispatch date when we confirm an order. We cannot be held
responsible for delays of goods in transit or in customs howsoever caused.
We cannot deliver to P.O. Boxes and we do not operate any C.O.D. systems.
If an order is late wait 7 working days from getting the order conformation
then you should e-mail or phone us to instigate an inquiry. Dependent
on the method of shipping a tracking number may or may not be available.
Wherever possible we will make every effort to locate your parcel and
effect delivery. A signature from the delivery address, will be taken
as proof of delivery. Some deliveries are signed in by the deliver, (we
trust all our delivers) You may be carded if the deliver is unable to
leave the item or get a signature. It is then up to you to contact the
deliver within 5 working days.
Returns
and Exchanges
Please double check that you have ordered the correct item before you
send your order and when you receive the order confirmation. Alterations
must be notified within 24hours. Alterations/cancellation at a later stage
or returns, will incur a 10% handling charge plus additional carriage.
If we have taken payment by card and we have to refund you using your
card details again, this will incur a 10% refund charge.
Custom made products are not returnable or refundable.
Before returning goods you must contact us by phone or e-mail to obtain
a returns reference number. If you do not contact us before returning
your goods, they may be returned to you and you may be charged for return
shipping costs. The goods must be in the original sale able condition,
they must be unused and not washed or damaged in any way and in the original
packaging.
The goods must be dispatch to reach us within 7 days of receipt by you
of the goods.
The customer is responsible for the safe return of goods to us and is
responsible for any goods lost or damaged in transit. We recommend all
goods should be returned to us using a signed for delivery service. We
will refund you for the cost of the goods only or we will exchange for
comparable goods within 21 days.
If you return goods that are used, washed or damaged in any way you will
be charged for the packing and shipping costs of returning the goods to
you.
Warranty
All products supplied are warranted for 30 days from date of receipt for
stitching and workmanship. We are not responsible for normal wear and
tear, damage, mistreatment or damage due to washing, over heating or any
kind of miss use.
Payment
We relay on trust and our honesty and ask that you pay for all goods before
delivery. We Accept VISA, MasterCard, EUROCARD, DELTA, SWITCH, SOLO,
Electron, Direct Bank Transfer, personal Cheque and Postal Orders. We
reserve the right to make any inquires we see fit to ascertain the validity
of Credit Cards other payments and to refuse any Payments. You may be
asked to provide additional information to validate card purchases. When
you agree to pay for goods this does not mean we agree to send any goods.
All cheques should be made
payable to: Brow Farm Ltd.
Ordering and Cancellation
of Orders
You can cancel an order at any time. This must be done in writing. i.e.
E-mail, Fax or by post with signed for delivery. We will refund the full
cost of the goods on the return of them to us by you if the goods have
already been sent out to you. If goods are unwanted at time of delivery
you may defuse to sign for them. They will then be returned to us by the
courier at no cost to you.All
orders are offers to buy, which will not be accepted until we send out
an e-mail to you to that effect. You may be
subject to local taxes and duties of which we are unaware levied in your
country. You agree that it is your responsibility to ascertain such taxes
and duties. If you are purchasing
from a country outside the EC (European Community) then you are responsible
for ordering and paying for the cost of our providing a Phytosanitary
certificate from DEFRA, Department for Environment, Food & Rural Affairs.
Items shipped without a Phytosanitary Certificate are done so at your
own risk We reserve the right, in the event of the seeds or other product(s)
ordered being unavailable, to substitute alternative items of equivalent
value and price. In such event and if you decide to cancel within your
rights under our Terms & Conditions and/or under the provisions displayed
on this page, and unless they had not previously been agreed by the customer
as an acceptable replacement, in which event only the cost of the return
of the goods shall be borne by NN. To remove an item, click the checkbox
on the left of the product row. After changing a Quantity click the Update
button. Select CHECKOUT to purchase the item(s) above. You will be asked
for your name and address and other contact details. Payment will be arranged
when you are happy to go ahead. 'Continue' takes you back to the last
shopping page. Please read our Terms and Conditions of Sale. Shipping
Costs will be added to all orders. After choosing the destination country,
but before you commit to payment, you will see the shipping/handling charge.
VAT (Value Added Tax) is included in our prices, but will be DEDUCTED
from Orders delivered outside the
countries of the EU (European Union), and also paid for from outside the
EU We will NOT DEDUCT from non-UK EU businesses giving their VAT Registration
numbers, delivered within EU but outside the UK. It is up to said businesses
to reclaim this themselves.
Customer Privacy
Customer details are kept in compliance with the UK Data Protection Act.
We do not make any customer details available to anyone else - ever.
Terms and Conditions
The above terms and conditions are the basis of our offer to our customers.
They do not affect your statutory rights